Complaints and Appeals

Any problems or concerns should be made in writing (letter, email or fax) to:

Charles Baukal, Ph.D.
Director, John Zink Institute
John Zink Company LLC
11920 E. Apache
Tulsa, OK 74116
Fax: (918) 234-1939

You will receive a written response to your complaint after the problem has been reviewed and analyzed. If you are not satisfied with the response, you may appeal in writing (letter, email or fax) to:

Charlene Isley
Global Leader, Process Burner Aftermarket
John Zink Company, LLC
11920 E. Apache
Tulsa, OK 74116
Fax: (918) 234-2755

Please allow a few weeks for a response.


If you are not satisfied with the response from the John Zink Institute, you may contact the accreditor of the program:

International Association of Continuing Education and Training (IACET)
12100 Sunset Hills Road
Suite 130
Reston, VA 20190
Telephone: (703)-234- 4065
Fax: (703) 435-4390

The John Zink Institute is accredited by the International Association for Continuing Education and Training (IACET).  The John Zink Institute complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, the John Zink Institute is authorized to issue the IACET CEU.

As an IACET Accredited Provider, the John Zink Institute offers CEUs for its programs that qualify under the ANSI/IACET Standard.


For specific courses that are accredited by ACCET, you may contact:

Accrediting Council for Continuing Education and Training (ACCET)
Chair, Complaint Review Committee
1722 N Street, NW
Washington, DC 20036
Telephone: (202) 955-1113
Fax: (202) 955-1118 or (202) 955-5306

Details on ACCET’s complaint process can be found at: